SHIPPING & RETURNS
SHIPPING & RETURNS
Shipping
Order and Shipping Confirmation
You will receive an email confirmation after your order has been successfully placed. Shipping orders can take up to 48 hours to process; orders placed weekdays before 2:00 p.m. ET are likely to ship the same day. Standard or Overnight shipping orders placed after 2:00 p.m. ET or on weekends or holidays will ship the following business day. No deliveries over the weekend or to PO Boxes are available. Note: during summer hot weather months, orders placed after 2:00 p.m. ET on Thursdays will not be shipped until Monday. Once in transit, shipping will take 2-5 business days.
Where We Ship and Shipping Costs
MUTHA currently ships to the United States & CA only, including Alaska and Hawaii. Complimentary Expedited Shipping is available to the continental U.S. only. Please note, we are unable to ship to PO Boxes at this time.
Canada
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes MUTHA to import the goods on his behalf. Further, the consignee/buyer agrees that MUTHA may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Shipping Costs
United States:
Shipping (2-5 business days) is complimentary for orders above $50. As previously stated, MUTHA requires up to 48 hours to process your order before it is shipped. Standard Overnight shipping is available during checkout at an additional fee.
Canada:
At this time, ground shipping (up to 7 business days) is the only available option. As stated above, MUTHA requires up to 48 hours to process your order before it is shipped.
Shipping
Order and Shipping Confirmation
You will receive an email confirmation after your order has been successfully placed. Shipping orders can take up to 48 hours to process; orders placed weekdays before 2:00 p.m. ET are likely to ship the same day. Standard or Overnight shipping orders placed after 2:00 p.m. ET or on weekends or holidays will ship the following business day. No deliveries over the weekend or to PO Boxes are available. Note: during summer hot weather months, orders placed after 2:00 p.m. ET on Thursdays will not be shipped until Monday. Once in transit, shipping will take 2-5 business days.
Where We Ship and Shipping Costs
MUTHA currently ships to the United States & CA only, including Alaska and Hawaii. Complimentary Expedited Shipping is available to the continental U.S. only. Please note, we are unable to ship to PO Boxes at this time.
Canada
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes MUTHA to import the goods on his behalf. Further, the consignee/buyer agrees that MUTHA may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Shipping Costs
United States:
Shipping (2-5 business days) is complimentary for orders above $50. As previously stated, MUTHA requires up to 48 hours to process your order before it is shipped. Standard Overnight shipping is available during checkout at an additional fee.
Canada:
At this time, ground shipping (up to 7 business days) is the only available option. As stated above, MUTHA requires up to 48 hours to process your order before it is shipped.
RETURNS & REFUND POLICY
We want you to love your MUTHA purchase. If you are not satisfied with your purchase, please return within 30 days for credit. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. We only accept returns from products purchased on MUTHA.com.
For orders involving more than one unit of the same product or multiple different items within a single order, MUTHA reserves the right to decline returns unless the return is due to our error or the items received are defective. If this is your first time purchasing from MUTHA, we strongly encourage you to begin with just a few products—no more than one of each—to discover what works best for you, rather than ordering a full regimen at once. This approach fosters a more intentional and personalized experience, and it helps reduce unnecessary waste, as many returned products must be discarded for safety reasons. We invite you to shop mindfully and reach out to our team if you’d like guidance selecting the right products to begin your MUTHA journey.
We monitor return activity for abuse and reserve the right to limit returns in all instances.
Items must be returned unopened and unused, with all original components and packaging included. Any items that are damaged or returned with missing components will not be eligible for a refund. Any product that, in MUTHA’s sole discretion, shows clear signs of use beyond initial testing will be automatically rejected for refund. If a returned item is opened or used, any refund will be issued at MUTHA’s sole discretion, which may include store credit instead of a refund to the original payment method.
MUTHA reserves the right to deny any return that appears to be an abuse of our policy, including but not limited to ordering a large number of products with the intent to trial and return.
Risk of loss with respect to the products in your order is transferred from MUTHA to you when your order is delivered to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that are shown to be appropriately delivered by carrier.
Return Instructions:
- To complete your return, we require a receipt or proof of purchase.
- Please call our Customer Service line during normal hours of operation Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST at (833) MUTHA-ME. Customer Service will provide you with an authorization number (RMA #). Please write this number on the receipt or proof of purchase; without this we cannot accept your return.
- Pack your items in the original product packaging, and send to: MUTHA 2940 Eisenhower St. #100 Carrollton, TX 75007
Refunds (If Applicable)
Once your returned items are received and meet the standards listed in our refund policy, a credit will automatically be applied to the original method of payment, within 10 working days. Please call us at 1-833-MUTHA-ME with any questions pertaining to your refund.
Gift Orders
We are pleased to offer a flexible return policy for gift orders, ensuring a seamless and convenient experience for both the gift recipient and the purchaser. If the gift recipient needs to return an item, they have two options to choose from. Firstly, they can opt for store credit, which allows them to explore our wide range of products and make a new selection at their convenience. Alternatively, we also provide the option to refund the original purchase method, ensuring that the funds are returned directly to the purchaser. Our goal is to provide utmost satisfaction, allowing recipients to choose the most suitable solution for their needs.
For customers wishing to return gift items, the same return instructions apply and are outlined above.We honor full refunds for products ordered on MUTHA.com and returned within 30 days of delivery.
RETURNS & REFUND POLICY
We want you to love your MUTHA purchase. If you are not satisfied with your purchase, please return within 30 days for credit. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. We only accept returns from products purchased on MUTHA.com.
For orders involving more than one unit of the same product or multiple different items within a single order, MUTHA reserves the right to decline returns unless the return is due to our error or the items received are defective. If this is your first time purchasing from MUTHA, we strongly encourage you to begin with just a few products—no more than one of each—to discover what works best for you, rather than ordering a full regimen at once. This approach fosters a more intentional and personalized experience, and it helps reduce unnecessary waste, as many returned products must be discarded for safety reasons. We invite you to shop mindfully and reach out to our team if you’d like guidance selecting the right products to begin your MUTHA journey.
We monitor return activity for abuse and reserve the right to limit returns in all instances.
Items must be returned unopened and unused, with all original components and packaging included. Any items that are damaged or returned with missing components will not be eligible for a refund. Any product that, in MUTHA’s sole discretion, shows clear signs of use beyond initial testing will be automatically rejected for refund. If a returned item is opened or used, any refund will be issued at MUTHA’s sole discretion, which may include store credit instead of a refund to the original payment method.
MUTHA reserves the right to deny any return that appears to be an abuse of our policy, including but not limited to ordering a large number of products with the intent to trial and return.
Risk of loss with respect to the products in your order is transferred from MUTHA to you when your order is delivered to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that are shown to be appropriately delivered by carrier.
Return Instructions:
- To complete your return, we require a receipt or proof of purchase.
- Please call our Customer Service line during normal hours of operation Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST at (833) MUTHA-ME. Customer Service will provide you with an authorization number (RMA #). Please write this number on the receipt or proof of purchase; without this we cannot accept your return.
- Pack your items in the original product packaging, and send to: MUTHA 2940 Eisenhower St. #100 Carrollton, TX 75007
Refunds (If Applicable)
Once your returned items are received and meet the standards listed in our refund policy, a credit will automatically be applied to the original method of payment, within 10 working days. Please call us at 1-833-MUTHA-ME with any questions pertaining to your refund.
Gift Orders
We are pleased to offer a flexible return policy for gift orders, ensuring a seamless and convenient experience for both the gift recipient and the purchaser. If the gift recipient needs to return an item, they have two options to choose from. Firstly, they can opt for store credit, which allows them to explore our wide range of products and make a new selection at their convenience. Alternatively, we also provide the option to refund the original purchase method, ensuring that the funds are returned directly to the purchaser. Our goal is to provide utmost satisfaction, allowing recipients to choose the most suitable solution for their needs.
For customers wishing to return gift items, the same return instructions apply and are outlined above.We honor full refunds for products ordered on MUTHA.com and returned within 30 days of delivery.